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Applicable rules The insured person is considered a cross-border worker if they work (and are insured) in a different EU country than the one they reside in and under the condition that they return to the country of residence...

Gingival and dental care and extractions In general, the insured person pays the doctor's invoice directly and requests reimbursement from his

The insured person pays the optician's bill directly and requests reimbursement from their competent health insurance fund. The insured submits the

Request to have a meal outside during an incapacity for work

Complaints and means of appeal

There are various means of appeal open to people who feel they have been wronged by a decision handed down by one of the institutions in the social security system. In most cases, before commencing a procedure in a specialised

Primary care doctor

The intervention of several doctor from various fields, providing a broad spectrum of healthcare and prescriptions for medications or examinations, can lead to an increasingly complex situation for the patient suffering from complex health issues or a severe, chronic or

Frequently asked questions - Substitutable medications The system of substitutable medications is provided for within the scope of the Law from 17th

Beneficiaries of the family hospice leave If the insured person is an employee, civil servant, employee or manual worker working for the government, a local council or a public institution or a Luxembourg railway (CFL) employee, they can apply for...

Communication of the care provision plan valid until 31.12.2017 The introduction of the new unique 13-digit identification number resulted in a change

Communication des synthèses de prise en charge valables à partir du 01.01.2018 L’article 27, de la Convention-cadre du 15 décembre 2017 signée entre

Les rapports ci-dessous constituent des documents de synthèses relatifs aux règles de calculs mises en place dans le cadre de l’assurance dépendance. Cette série de documents vise à synthétiser les principes en matières de règes de calculs, lesquelles ont

Procedure for assigning the service provider code Any dentist operating in Luxembourg must hold a permit to practice issued by the Ministry of Health. In accordance with the legal texts that provide for compulsory registration, the CNS assigns a dentist...

Procedure for assigning the service provider code Any healthcare provider operating in Luxembourg must hold a permit to practice issued by the Ministry of Health. In accordance with the legal texts that provide for compulsory registration, the CNS assigns a...

The update of bank account details can be requested by using the form below. The request for updating the bank account details must be submitted with a certificate of banking details (relevé d'identité bancaire RIB) issued by your bank. Without this