Some procedures can be done online so there is no need to wait on the phone or visit an agency.
- change bank details;
- request a provisional certificate replacing the European Health Insurance Card;
- request a certificate of co-insurance;
- request a certificate for coverage of healthcare deemed necessary during their temporary stay in Cape Verde, Quebec, Bosnia-Herzegovina, Tunisia and Turkey.
The insured person can also:
- request an online version of their reimbursement statement;
- look up their personal data.