Accessibility declaration

The organisation The National Health Fund, "Caisse nationale de santé (CNS)" is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the RGAA version 4, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with RGAA 4

  • The internal navigation menu of the pages is not correctly structured.
  • Certain images do not have a relevant alternative.
  • Language changes are not indicated for certain English, German or Luxembourgish terms.
  • Text or icons are not sufficiently contrasted.
  • Several tables on the site do not have adequate headers, and therefore do not allow a relevant reading with assistive technologies.
  • Some numbered or unnumbered bullet lists are not always identifiable as such.
  • Some links have labels or titles that are not understandable, with or without context.
  • The carousel on the homepage contains redundant tabs and irrelevant heading hierarchies. The news items on the carousel can be consulted with no accessibility issues on the 'News' page.
  • On the contact form, the suggested auto-completion is as interpreted automatically by your browser.
  • Some errors may be indicated by the W3C, but they do not affect accessibility of the content.

Disproportionate burden

  • The office documents (pdf) available on the site may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published since 23 September 2018 and, if necessary, contact us so that we can provide you with this information.
  • The links given in the sub-menus cannot be reached using the keyboard via the browser bar. Access to the information pages in this sub-menu can nevertheless be reached from the browser bar, and from the page footer.

Content is outside of the scope of the law of 28 May 2019

  • The office documents available on the site do not necessarily comply with the EN 301 549 V2.1.2 standard, but should it be necessary we will endeavour to bring documents published before 23 September 2018 into compliance.
  • All videos available on the site use a player that meets accessibility requirements. We will endeavour to make the content of videos published from 23 September 2020 fully compliant.
  • All the interactive maps are exempted. We will make every effort to make them identifiable and to ensure that they do not cause any problems.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as a self-assessment conducted by "The National Health Fund, "Caisse nationale de santé (CNS)"".

Feedback and contact information

If you notice a lack of accessibility, please send us an email to please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

  • in written form through a document or via email;
  • orally in an interview or over the phone.


Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license.

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