News

  1. In order to offer the best possible service to all our insureds, most of our agencies are accessible without an appointment several days a week. However, you can still book an appointment. Below is an overview of our agencies and...

  2. Today is Luxembourg's National Holiday - all CNS offices and agencies are closed today 23.06.2022. We will be at your disposal again on Friday 24.06.2022.

  3. If you have an appointment at one of the CNS agencies and you are not able to attend it, please cancel it. How do I cancel my appointment? The appointment can be cancelled by using the link provided on the...

  4. While residents do not in principle need to inform government institutions of any changes (change of address, living situation, birth of a child, etc.) since this information is automatically notified by the municipal administration concerned to the National Registry of...

  5. The certificates of remuneration for the year 2021 are sent out automatically starting on 9th of February. Given the number of certificates to be issued, mailing should be finalised by the beginning of March. If you have not received your...

  6. Due to the current high amount of claims, the time it takes to receive a refund - from the moment you send a request up until the moment you receive your reimbursement via bank transfer - is longer than usual, between 6...

  7. A new nomenclature for midwives came into effect on 01.02.2022. You will find further information on the services of midwives in our revised section "Midwives".

  8. Discover our new section "Laboratories" which contains explanations on the coverage of laboratory services provided in Luxembourg or abroad.

  9. For further information concerning the leave from family reasons as of 17 December 2021 click on the following link http://www.guichet.lu/cocrf. The form for the leave for family reasons as of 17 December 2021 is now available here on our website.

  10. The CNS has been informed by several insured persons of fraudulent calls they have received from numbers beginning with "691". The scammers, who speak English, try to convince their (potential) victims that a fraud has taken place with their CNS...

  11. Certificates of incapacity for work as well as isolation or quarantine orders should be sent directly to saisieCIT.cns@secu.lu (only these documents). You may continue to submit theses documents by normal mail. Please send to: Caisse nationale de santé Indemnités pécuniaires L-2980 LUXEMBOURG Luxembourg

  12. On 1 October 2021, the electronic certificate of incapacity for work (eAU) was introduced in Germany. This means that German doctors will no longer provide their patients with a printout of the certificate of incapacity for work. Sickness certificates will...

  13. The CNS' Council of Administration approved the 2020 annual report. It provides additional information to the official documents that are the budgets and accounts of the sickness, maternity and long-term care insurances, with a particular focus on the functioning...

  14. The CNS mobile app is now available in the App store with the search term "CNSapp" or "Caisse nationale de santé". For Android, the application will be available in the coming days. But what does this mean for you? Find out...

  15. The CNS mailbox at the Ettelbruck agency has been moved due to the construction work. The construction work will continue for at least another month. The mailbox has been temporarily placed in front of the ATM, next to the entrance...

  16. For further information concerning the leave from family reasons as of 15 September 2021 click on the following link http://www.guichet.lu/cocrf. The form for the leave for family reasons as of 15 September 2021 is now available here on our website.

  17. Due to the Skoda Tour de Luxembourg on 17.09.2021, the Place de l'Hôtel de Ville in Dudelange and other streets will be inaccessible. The agency in Dudelange will be open, but access to the agency may prove...

  18. On 1 January 2021, the UK left the EU's single market and customs union, and with it all EU policies. But what about health insurance for temporary stays? In our new sections "Particular case: United Kingdom (holidays)" and "Particular...

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