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Diekirch and Hollerich agencies - Additional opening hours without appointment as of March 2023
As of March 2023, the Diekirch agency is accessible without appointment not only on Wednesdays but also on Tuesdays. The Hollerich agency now receives you on Thursday mornings and afternoons without appointment and remains closed on that day from 11...
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Reimbursement by instant payment
In addition to reimbursements by bank transfer, the CNS offers an alternative, faster and safer method of reimbursement for the healthcare costs you have received. In addition to the classic cheque, you can now receive an instant payment at one...
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Wiltz and Echternach agencies - Exceptional closure on 21.02.2023 in the afternoon
The Wiltz and Echternach agencies will remain closed exceptionally on Tuesday 21.02.2023 in the afternoon from 13:00 to 16:00. Alternatively, you can visit one of our other agencies. You can find the complete list and the...
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Certificates of remuneration for the year 2022
The certificates of remuneration for the year 2022 are sent out automatically starting mid-February 2023. Given the number of certificates to be issued, mailing should be finalised by mid-March 2023. If you have not received your certificate by...
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Psychotherapy - How is it covered
The various regulations for the coverage of psychotherapy will come into force on 1 February 2023. As of this date, reimbursement of psychotherapy sessions will be effective. What are the conditions for reimbursement and how do you apply for reimbursement...
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The eDelivery service on MyGuichet.lu
What is the e-Delivery function? The eDelivery allows the CNS to activate the online sumission of eDocuments in pdf format such as the reimbursement statement the certificate of days of family reasons; the certificate of cash benefits paid by...
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End of forwarding of mail addressed to the Echternach agency - 01.01.2023
The PO box number 18 of the Echternach CNS agency has been closed since September 2019. Please send your letters to:
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Annual budget 2023 of the long-term care insurance
The Council of Administration of the CNS gathered on the 14th of December 2022 to rule on the budget 2023 of the long-term care insurance.
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Budget of the health-maternity insurance - Financial year 2023
The Council of Administration of the CNS gathered on the 9th of November 2022 to rule on the budget 2023 of the health-maternity insurance.
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Grevenmacher agency - Monday accessible without appointment as of 31.10.2022
As of Monday 31.10.2022, the Grevenmacher agency will be open every Monday without appointment from 8:30 to 11:30 and from 13:00 to 16:00.
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Annual report 2021
The National Health Fund presents its annual report 2021. The annual report gives the CNS the opportunity to communicate the key elements of its activity in managing the sickness, maternity and long-term care insurances of the social security system...
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Balance sheets 2021 of the long-term care insurance
On the 20th July 2022, the Council of Administration of the CNS validated the balance sheets of the long-term care insurance for the year 2021.
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Teleconsultations restored
The Health Directorate has just published a new ordinance valid as of 16 July 2022 until 15 October 2022. The CNS therefore has the legal base to be able to reimburse teleconsultations from this date. We would like to point...
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Balance sheets 2021 of the health-maternity insurance
On the 6th July 2022, the Council of Administration of the CNS validated the balance sheets of the health-maternity insurance for the year 2021.
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Opening hours of our agencies without appointment
In order to offer the best possible service to all our insureds, most of our agencies are accessible without an appointment several days a week. However, you can still book an appointment. Below is an overview of our agencies and...
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CNS offices and agencies closed - 23 June 2022
Today is Luxembourg's National Holiday - all CNS offices and agencies are closed today 23.06.2022. We will be at your disposal again on Friday 24.06.2022.
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Cancellation of an appointment at an agency
If you have an appointment at one of the CNS agencies and you are not able to attend it, please cancel it. How do I cancel my appointment? The appointment can be cancelled by using the link provided on the...
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Change of address or family situation for non-residents via MyGuichet
While residents do not in principle need to inform government institutions of any changes (change of address, living situation, birth of a child, etc.) since this information is automatically notified by the municipal administration concerned to the National Registry of...
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Leave for family reasons COVID-19 and Certificates of Incapacity for Work and Quarantine or Isolation Orders - Situation as of 15 February 2022
During these two years marked by the coronavirus pandemic, health measures adopted by the Government have been adjusted many times, each time taking into account the evolution of the sanitary situation. In such a rapidly evolving context, it is not...
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Processing time for refunds
Due to the current high amount of claims, the time it takes to receive a refund - from the moment you send a request up until the moment you receive your reimbursement via bank transfer - is longer than usual, between 6...