News

From 1 December 2024, certificates of incapacity for work can be sent electronically using a new form that will shortly be available online at www.cns.lu. Important: It will no longer be possible to send a certificate simply by email! You...

No more journeys to ask complex questions or get clarification on your procedures! With our new video appointment service, talk face-to-face with a CNS agent from the comfort of your own home. You can find more information in our new...

Starting November 18th, our Mersch agency in the Topaze Shopping Center will reopen, shining in a new light! You will now find us on the 1st floor, directly above the previous location. We are excited to welcome you to our...

For several years, the CNS has been investing in digitalization, and the Direct Immediate Payment (PID) is a significant first step. Meanwhile, the AMMD (Association of Medical and Medical-Dental Professionals) has made a substantial contribution with the development of the...

What do you need to take into account before sending us your reimbursement claim? The 13-digit national identification number of the concerned patient must appear on each individual document! Example: You have received 2 invoices for your child: it is...

Are you going on holiday soon? Don't forget to check the validity of your European Health Insurance Card and order a new one 3 weeks in advance, if necessary! Do you urgently need a certificate of a replacement for your...

We would like to inform you that the order issued by the Director of Health allowing the introduction of teleconsultation as part of the COVID-19 pandemic, which was exceptionally extended on 18 December 2023 effective since 1 January 2024, expired...

With our new virtual assistant, booking an appointment is child's play! Available 24/7 - book appointments at any time! Quick and easy - done in just a few clicks! No waiting times - immediate appointment confirmation! Try it out here...

Would you like to make an appointment at an agency quickly and easily? Then do it via MyGuichet.lu ! Here is the direct link to make an appointment: https://guichet.public.lu/en/citoyens/sante/rdv-en-ligne-caisse-maladie/institution-securite-sociale/rdv-cns.html You can find detailed explanations of the procedure as well as...

The CNS warns against certificates of incapacity for work that can be ordered via online platforms, without consultation or examination by a doctor. The CNS rejects such certificates acquired online without personal contact with the doctor. No financial compensation will...

The Mersch agency is temporarily closed as of Wednesday 29.05.2024. The agency is due to reopen in the last quarter of 2024. Alternatively, you can visit one of our other agencies, for example the Diekirch agency or the Redange/Attert agency....

From May 2, 2024, all CNS agencies will operate by appointment only. Why this change? We wish for our policyholders to: Avoid overcrowded waiting rooms and guarantee a secure and comfortable environment. Strengthen the accessibility and efficiency of our services,...

During the month of May 2024, CNS offices and agencies remain closed on the following public holidays : Wednesday 01.05.2024 (Labour Day); Thursday 09.05.2024 (Europe Day and Ascension Day); Monday 20.05.2024 (Whit Monday).

Click here to read the full article on RTL.lu

Absence form Do you employ staff in your private household to help with housework or to look after your children and wonder when you'll get the form to declare your employee's absences? Don't worry, the form is sent out on...

From 1 March 2024, doctors and dentists will apply new tariffs following negotiations between the CNS and the Association des Médecins et Médecins-Dentistes (AMMD). The various tariffs for acts and services can be consulted in the respective nomenclatures (please click...

The certificates of remuneration for the year 2023 are sent out automatically starting mid-February 2024. Given the number of certificates to be issued, mailing should be finalised by mid-March 2024. If you have not received your certificate by the end...

The MyGuichet.lu procedure for making an appointment at a CNS agency will be undergoing maintenance on Thursday 8 February from 8 a.m. in order to improve the user interface. As a result, appointment booking will be unavailable this Thursday morning,...

Opgepasst! Ausnamsweis zou! Opgrond vun de Wiederkonditiounen an der Decisioun vun der Cellule de Crise, huet d‘CNS decidéiert, all hir Agencen, muer de 17. Januar 2024 zou ze maachen, fir eis Versécherten ze schützen. Merci fir Äert Versteesdemech! Attention...

The CNS is warning against scams currently being perpetrated by fake calls, text messages and emails trying to pass themselves off as the CNS. Phishing campaign misusing the CNS and LuxTrust name and logo In this new fraudulent campaign, they...