News

  1. Our office in Marnach will be closed this friday (11.01.2019) the whole day. Thank you for your understanding.

  2. On December 24, 2018, all CNS agencies are open only until 11:30 in the morning. The CNS wishes you all the best for the holidays at the end of the year!

  3. Discover our new page "Psychomotricity" as well as our new corresponding leaflet. The procedure of coverage for psychomotricity treatments is explained in detail.

  4. The following CNS offices will exceptionally be closed for training purposes. Office closed on Closest office Differdange 19.11.2018 Dudelange or Esch Diekirch 22.11.2018 Ettelbruck Redange/Attert 22.11.2018 Mersch

  5. Our office in Differdange will be closed this afternoon (03.10.2018). Thank you for your understanding.

  6. Following the entry into force on the 1st of August 2018 of the new index used in the mobile salary grid of 814,40 points, the values of the key-letters of the nomenclatures of healthcare providers (doctors, dentists, nurses

  7. Some invoices are scanned at the CNS, others aren't yet because of their complexity. This is why the insured person may receive several refunds and reimbursement statements, even if the invoices were sent together to the CNS for reimbursement.

  8. The balance of leave for family reasons can now be consulted 7/7 and 24/24 via MyGuichet.lu. A certificate providing this balance may also be requested. This CNS service is only one of the many already available through

  9. Discover our new page "Speech therapy" as well as our new corresponding leaflet. The procedure of coverage for speech therapy treatments is explained in detail.

  10. On the 15th and 16th of March 2018, the CNS office in Clervaux will be closed during relocation. As of 19th of March 2018, the CNS will welcome you at the following address: NORDSTROOSS Shopping Mile Marnach - Block B 9

  11. Receive online the reimbursement statements that we currently send you by post each time you request a refund by sending in a paid invoice. Log on to MyGuichet.lu. Choose My Data from the menu at the top, then Health

  12. If you want to inform the CNS of a change of address, the request can be done per email to: adresses.cns@secu.lu, or by  mail to the "Service Coassurance et signalétique" . Luxembourg residents do not

  13. Some procedures can be done online so there is no need to wait on the phone or visit an agency. change bank details; request a provisional certificate replacing the European Health Insurance Card; request a certificate of co-insurance; request

  14. Due to an error, some reimbursement statements may be duplicated in MyGuichet. This error occurred on February 27th and will therefore remain an isolated incident. It is currently not possible to delete this erroneous reimbursement statement in the online area

  15. An insured person who wishes to contact the CNS by phone may do so by dialing either the central phone number (off-peak hours are 8-9am, 1:30-2pm and 3-4pm) or one of the various pool numbers

  16. The CNS offers a range of online services, some of which are now available via MyGuichet.lu. However, the CNS remains the single point of contact for any queries relating to a specific file or the personal situation of the insured person. The MyGuichet Helpdesk may be contacted for technical/IT questions or issues.

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