What do you need to take into account before sending us your reimbursement claim?
Please note! Failure to follow these instructions may complicate the processing of your claim and significantly delay your reimbursement!
- The 13-digit national identification number of the concerned patient must appear on each individual document!
Example: You have received 2 invoices for your child: it is therefore the child's number that must appear individually on each document.
- We need the original invoice; a simple copy is not considered an original.
You should keep copies of the documents for your records.
- As we are dealing with medical expenses incurred abroad, we need an individual note to add to your claim specifying:
- what care was provided
- and why you received the care.
- If you have received prescriptions, medical reports or any other useful documents, attach them directly to your claim.
- As proof of payment, we need:
- either the original invoice stamped, signed and dated by the doctor
- or a bank debit notice stating "paid", " transfer executed", etc.
Please note! Screenshots of debit notices are not accepted!