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Delays in the processing of reimbursements
Due to the current high amount of claims, the time it takes to receive a refund - from the moment you send a request up until the moment you receive your reimbursement via bank transfer - is longer than usual. Thank you...
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UK withdrawal from the European Union
The transition period following the withdrawal of the United Kingdom from the European Union ends on 31.12.2020 and the provisions of the withdrawal agreement will apply as of 01.01.2021. The consequences of the United Kingdom's...
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New leaflet and new section about pensioners abroad
Discover our new leaflet "Pensioners abroad" and the new related section on our website. It provides a detailed explanation of how pensioners living abroad are covered in terms of health insurance.
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Certain agencies exceptionally closed
The following agencies will exceptionally be closed in the morning: December 2nd: Differdange, Ettelbrück, Mondorf December 8th: Luxembourg-Ville, Dudelange December 9th: Mersch, Wiltz The agencies will be open again in the afternoon, but only with an appointment to be...
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Annual report 2019 of the CNS
The CNS' Council of Administration approved the 2019 annual report. It provides additional information to the official documents that are the budgets and accounts of the sickness, maternity and long-term care insurances, with a particular focus on the functioning...
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Certificate of compensation
As an employee, have you received a letter in French accompanied by a certificate of compensation FOR YOUR INFORMATION? You will find all the information by following this link. As an employer, have you received a letter in French accompanied...
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Deadline for sending quarantine or isolation orders to the CNS
With the increase in the number of positive Covid-19 cases, the waiting time for the issuing of quarantine or isolation orders by the Health Directorate is also increasing. The CNS is aware of these delays and mainly takes into...
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Esch agency exceptionally closed during the morning of 19.10.2020
The Esch agency will exceptionally be closed in the morning between 08:30 and 11:30 a.m. of 19.10.2020. The agency will be open again starting 11:30 a.m., but only with an appointment to be taken on MyGuichet or by telephone at 2757-1.
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Change in the opening hours of the Esch agency
As of Monday 12.10.2020, the agency in Esch will also be open to the public during lunchtime, hence without interruption from 08:30 to 16:00. As a reminder: in view of the current Covid-19 situation, all...
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Cashing of CNS cheques at the Post
Insured persons may continue to benefit from reimbursements by cheque from the CNS and cash it at a POST office. The decision to end cheque transactions as of 1 October 2020, recently announced by the POST, affects only POST cheques...
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Change in the opening hours of the Differdange agency
As of Monday 05.10.2020, the agency in Differdange will also be open to the public during lunchtime, hence without interruption from 08:30 to 16:00. As a reminder: in view of the current Covid-19 situation, all...
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Inauguration of the 5 new CNS agencies
In order to provide a agreeable environment for its insured and with the aim of continuously improving its services, the CNS opened 5 new agencies during the year. These five new branches, located in Differdange, Esch-sur-Alzette, Ettelbruck, Mondorf...
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Applying for leave for family reasons in the event of quarantine or isolation of a child
As part of the measures implemented in schools and childcare facilities to combat the spread of the SARS-CoV-2 coronavirus (COVID-19), a child may have to be placed in quarantine or isolation by order of the Health Directorate...
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New opening hours for our Hollerich agency
As of Monday 14 September 2020, our agency in Hollerich will be open by appointment from 07:30 until 16:00. Without an appointment, our staff will not be able to receive you. The appointment can be made by calling...
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Opening of all CNS agencies
As of 21.09.2020, all CNS agencies will once again be open to the public. The following agencies will be open on 2 days of the week: Bettembourg agency: Mondays and Wednesdays Diekirch agency: Mondays and Fridays Echternach agency...
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Making an appointment in our agencies
In view of the current situation related to Covid-19, the main agencies of the CNS are open to the public by appointment. Without an appointment, our staff will not be able to receive you.
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The CNS on Facebook
Follow us on our Facebook page and get the latest information on the health and maternity insurance on a regular basis. Visit our page and remember to click the "Like" button to subscribe and have our publications appear in your...
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Financial benefits as of 01.07.2020
In principle, in the event of incapacity for work, the employee is entitled to continued payment from their employer until the end of the calendar month during which the 77th day of sick leave occurs, calculated over a reference period...
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Relocation of our Agencies Wiltz and Remich/Mondorf
Wiltz As of July 13, 2020, we will welcome you at the new address at 34, rue Michel Thilges L-9573 Wiltz. Remich/Mondorf As of July 17, 2020, the Remich agency will be closing its doors for relocation. As...
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Persons at risk or vulnerable to COVID-19
As part of the measures accompanying the gradual deconfinement linked to COVID-19, the National Health Fund (CNS) has been seized with a number of questions concerning the issuing of medical certificates or attestations by health professionals for persons at...