Internal organisation

The President

The CNS is governed by its President, Mr Christian Oberlé, who assumes the dual function of head of administration and State representative on the Council of Administration. The President represents the CNS judicially and extra-judicially.

The President, in collaboration with the Council of Administration, coordinates, plans, governs and supervises all activities of the CNS.

The Directorate

The management and coordination of the CNS's activities is entrusted to a Directorate. In addition to the tasks assigned to the Council of Administration, the Directorate has general responsibilities at various levels: strategic, political and organisational.

The Directorate consists of:

José BALANZATEGUI, whose main mission is to coordinate relations with service providers in the hospital and long-term care sectors.

Vanessa Di BARTOLOMEO, whose main mission is to coordinate finances.

Pierre HERTZ, whose main mission is to coordinate benefits in kind.

Nicolas KREMER, whose main mission is to coordinate the modernisation of IT.

Denise SEYWERT, whose main missions are organisational and human resources development and the development of reception, services and information for insureds.

Catherine THOMÉ, whose main mission is to coordinate the general secretariat.

Sonja TRIERWEILER, whose main mission is to coordinate legal affairs.

Stéphanie BLAISE, assists the Directorate. Her main mission is to ensure quality and coordination of care on an international level.

The departments

The activities of the CNS are grouped into 13 departments.

1. Department Cash benefits sickness-maternity (Département Prestations en espèces maladie-maternité)

The department Cash benefits sickness-maternity is responsible for processing certificates of incapacity for work, calculating and paying sickness benefits as well as work exemptions, maternity leave, adoption leave, leave for family reasons and family hospice leave for nursing a dying or seriously ill person. They also carry out administrative controls of insureds on sick leave.

Head of department:
Michel GOERGEN
Deputy head of department:
Gilles KREMER

2. Department International (Département International)

The department International includes all missions relating to cross-border activities, including processing of all international forms (S1, BL1, etc.), processing of requests for transfers abroad for inpatient or outpatient treatment, and issuing European Health Insurance Cards. They also process balance sheets (receivables and payables) between Luxembourg and Member States of the European Union, EEA countries, Switzerland and countries bound with Luxembourg by bi- or multilateral agreement.

Head of department:
Romain SCHAUL

3. Department Relation with insureds (Département Relation assurés)

The primary mission of the department Relation with insureds is to provide refunds by cheque to insured persons for care provided in Luxembourg and abroad and to manage co-insurance.

Head of department:
Martha MAAR
Deputy head of department:
Gaston FISCHER

4. Department Benefits in kind sickness-maternity (Département Prestations en nature maladie-maternité)

The mission of the department Benefits in kind sickness-maternity is to provide reimbursements by bank transfer of healthcare costs incurred in Luxembourg and abroad, to organise the centralised registration of all healthcare professionals and providers and to manage authorisation, pricing and settlement of certain acts. The department also enters into negotiations with representative groups of professionals in order to draft and adapt agreements.

Head of department:
Joël KIRTZ
Deputy heads of Department:
Jacques MICHELS and Christian KIEFFER

5. Department Medications, medical devices and preventive medicine (Département Médicaments, dispositifs médicaux et médecine préventive)

The department Medications, medical devices and preventive medicine is in charge of covering medications, medical devices and other supplies (e.g. hearing aids, bandages, pressure sore mattresses...).

Head of department:
Claude FRIEDEN
Deputy head of department:
Danièle HENGEN

6. Department Hospitals (Département Établissements hospitaliers)

The department Hospitals manages relations with hospitals and with the Luxembourg Federation of Hospitals (Fédération des hôpitaux luxembourgeois - FHL).

Head of department:
Frank BISENIUS
Deputy head of department:
Francis PALLMER

7. Department Long-term care insurance (Département Assurance dépendance)

The department Long-term care insurance processes claims for long-term care insurance benefits.

Head of department:
Jeannick PERROTTE

8. Department Human resources and organisation (Département Ressources humaines et organisation)

The main mission of the department Human Resources and Organisation is to recruit qualified and motivated candidates in order to successfully integrate them. The department also supervises the professional and personal development of employees at all hierarchical levels and manages projects and initiatives relating to human resources, including those relating to administrative management. The department furthermore manages all necessary support services (mail, logistics, office equipment) for the daily operations of the CNS.

Head of department:
Torsten KLAAS
Deputy head of department:
Danielle BOULTGEN

9. Department Finances (Département Finances)

The department Finances is responsible for the budgets and accounting of the sickness-maternity and long-term care insurances and is responsible for managing the administrative budget of the CNS. In addition, the department provides centralised management of the recovery of claims for undue amounts and is responsible for payment of services.

Head of department:
Vanessa DI BARTOLOMEO
Deputy head of department:
Jean-Marie ROSSLER

10. Department MOA, IT support, decisional and procedural analysis (Département MOA, support informatique, analyse décisionnelle et procédurale)

The department MOA, IT support, decisional and procedural analysis coordinates and plans CNS projects with a high level of IT involvement and a high degree of interaction with the Centre informatique de la sécurité sociale (CISS). Furthermore, they ensure coordination of major IT resources and tools within the CNS.

Head of department:
Nicolas KREMER
Deputy head of department:
Fabrice MAERZ

11. Department Communication (Département Communication)

The department Communication is responsible for internal and external communication. In particular, they are responsible for managing and updating the CNS's intranet and internet sites and publishing information leaflets.

Head of department:
Caroline DE HOOG

12. Department Legal coordination (Département Coordination juridique)

The department Legal Coordination coordinates legal affairs. They coordinate the adaptation of legal instruments (agreements and statutes) and actions to combat abuse and fraud.

Head of department:
Sonja TRIERWEILER
Deputy head of department:
Sarah ESPOSITO

13. Department Litigations and legal affairs (Département Contentieux et affaires juridiques)

The department Litigations and legal affairs handles complaints and oppositions made against presidential decisions. The department also manages the CNS litigation and provides legal advice.

Head of department:
Mike WALCH
Deputy head of department:
Nadine HIRTZ

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