Making an appointment online - How does it work?

The procedure in a nutshell

The procedure on MyGuichet.lu for making an appointment at a CNS agency involves several steps:

  1. Pop-up window: choose with or without authentication
  2. Welcome page: tick the box at the bottom of the page to agree to your personal data being processed as part of your request
  3. Select the subject of your request
  4. Choose the type of appointment
  5. Select the agency of your choice and then the date and time of the appointment
  6. Enter your contact details
  7.  If necessary, add any supporting documents requested
  8. Submit the procedure
  9. Confirmation of transmission

Making an appointment - Video tutorial

How to cancel an appointment at the agency - Video tutorial

You can't make it to the appointment you've booked?

Cancel it in just a few clicks! You'll free up a slot for someone else who needs it.  

The following video explains the procedure step by step.

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