Once the insured person has paid the costs upfront, they can get reimbursed, either by cheque or by bank transfer.
The insured person must visit one of our agencies:
- the total amount of the invoices must be at least 100,- €;
- the invoices were paid less than 15 days ago.
By bank transfer
- Send the receipted original fee notes or other original invoices to the CNS.
- The fee notes or invoices must contain the 13-digit matricule number of the insured person who received the care. If it is your first reimbursement request, please join a bank identity statement issued by your bank (relevé d'identité bancaire - RIB).
You do not need to use a stamp for mailings to the CNS from Luxembourg. However, if you wish to send it to us by registered mail, you will have to cover these costs.
Please note: In the context of the COVID-19 pandemic, only fee notes and invoices issued via an online teleconsultation platform can be sent for reimbursement to email@example.com. These fee notes are marked with the 'eSanté' logo in the lower right-hand corner. They must be accompanied by the bank debit advice.