Ordering cards

In order to allow the CNS to process the request, it is essential to indicate the 13-digit national identification number (matricule number).  

European Health Insurance Card and replacement document

This card (or the equivalent provisional certificate of replacement) facilitates access to medical treatment, which may be necessary during a temporary stay in another Member State.

The card is valid for a limited period that is defined on the card. If the card has expired or if the insured does not have a card, it can be ordered on the internet site of the Joint Center of Social Security (Centre commun de la sécurité sociale).

In case of emergency, a replacement document (valid for three months as of the issue date) can be issued on request via MyGuichet.


To be delivered in time, the card must be requested three weeks before departure or before its expiry date. The card will be sent to the official address of the insured person. If the address of the insured has changed and has not been updated, delivery cannot be guaranteed.

The address must be correct in order to send a replacement document.

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