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Office in Differdange
Our office in Differdange will be closed this afternoon (03.10.2018). Thank you for your understanding.
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New tariffs as of 01.08.2018
Following the entry into force on the 1st of August 2018 of the new index used in the mobile salary grid of 814,40 points, the values of the key-letters of the nomenclatures of healthcare providers (doctors, dentists, nurses
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New leaflet about midwifery care
Discover our new leaflet "Midwives" , where we explain coverage of midwifery care.
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Balance sheets 2018 of the health-maternity insurance
On the 3rd July 2019, the Council of Administration of the CNS validated the balance sheets of the health-maternity insurance for the year 2018.
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Balance sheets of the health-maternity and long-term care insurances and annual report 2017
The Council of Administration of the CNS has approved the balance sheets of the health-maternity and long-term care insurances, as well as the annual report 2017.
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New leaflet and page about nursing care
Discover our new leaflet "Nursing care" and our new corresponding page, where we explain coverage of nursing care.
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Refund of several invoices
Some invoices are scanned at the CNS, others aren't yet because of their complexity. This is why the insured person may receive several refunds and reimbursement statements, even if the invoices were sent together to the CNS for reimbursement.
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Balance of leave for family reasons via MyGuichet.lu
The balance of leave for family reasons can now be consulted 7/7 and 24/24 via MyGuichet.lu. A certificate providing this balance may also be requested. This CNS service is only one of the many already available through
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Speech therapy - new leaflet and new page
Discover our new page "Speech therapy" as well as our new corresponding leaflet. The procedure of coverage for speech therapy treatments is explained in detail.
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CNS office in Clervaux is moving to Marnach
On the 15th and 16th of March 2018, the CNS office in Clervaux will be closed during relocation. As of 19th of March 2018, the CNS will welcome you at the following address: NORDSTROOSS Shopping Mile Marnach - Block B 9
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Receive your reimbursement statements online
Receive online the reimbursement statements that we currently send you by post each time you request a refund by sending in a paid invoice. Log on to MyGuichet.lu. Choose My Data from the menu at the top, then Health
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Change of address or bank details
If you want to inform the CNS of a change of address, the request can be done per email to: adresses.cns@secu.lu, or by mail to the "Service Coassurance et signalétique" . Luxembourg residents do not
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Your online procedures
Some procedures can be done online so there is no need to wait on the phone or visit an agency. change bank details; request a provisional certificate replacing the European Health Insurance Card; request a certificate of co-insurance; request
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Duplicated reimbursement statements
Due to an error, some reimbursement statements may be duplicated in MyGuichet. This error occurred on February 27th and will therefore remain an isolated incident. It is currently not possible to delete this erroneous reimbursement statement in the online area
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Online services from the CNS
The CNS offers a range of online services, some of which are now available via MyGuichet.lu. However, the CNS remains the single point of contact for any queries relating to a specific file or the personal situation of the insured person. The MyGuichet Helpdesk may be contacted for technical/IT questions or issues.
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Leave for family reasons
The system which allowed parents to usually request up to 2 days of leave per calendar year to stay with their sick child under 15 years of age has been replaced with a new mechanism as of 2018. The new
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Certificates of remuneration for the year 2017
The certificates of remuneration for the year 2017 are automatically sent out starting mid-February. Given the number of certificates that need to be issued, the mailing should be finalised mid-March.
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Submissions to the CNS and the 16 agencies
For a reimbursement by bank transfer, please send the original paid and receipted fee notes and invoices to the following address: Caisse nationale de santé Remboursements L-2980 LUXEMBOURG
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Receiving the reimbursement statement with a cheque
If the insured person wishes to be refunded by cheque in one of the CNS agencies, they will from now on receive the corresponding reimbursement statement immediately. The CNS offers this service in favour of the insured person, who will no longer have to wait to receive the document by post.
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Budget 2018 of the long-term care insurance
The Council of Administration of the CNS gathered on the 13th of December 2017 to rule on the budget 2018 of the long-term care insurance.