News

Some procedures can be done online so there is no need to wait on the phone or visit an agency. change bank details; request a provisional certificate replacing the European Health Insurance Card; request a certificate of co-insurance; request

Due to an error, some reimbursement statements may be duplicated in MyGuichet. This error occurred on February 27th and will therefore remain an isolated incident. It is currently not possible to delete this erroneous reimbursement statement in the online area

The CNS offers a range of online services, some of which are now available via MyGuichet.lu. However, the CNS remains the single point of contact for any queries relating to a specific file or the personal situation of the insured person. The MyGuichet Helpdesk may be contacted for technical/IT questions or issues.

The system which allowed parents to usually request up to 2 days of leave per calendar year to stay with their sick child under 15 years of age has been replaced with a new mechanism as of 2018. The new

The certificates of remuneration for the year 2017 are automatically sent out starting mid-February. Given the number of certificates that need to be issued, the mailing should be finalised mid-March.

For a reimbursement by bank transfer, please send the original paid and receipted fee notes and invoices to the following address: Caisse nationale de santé Remboursements L-2980 LUXEMBOURG

If the insured person wishes to be refunded by cheque in one of the CNS agencies, they will from now on receive the corresponding reimbursement statement immediately. The CNS offers this service in favour of the insured person, who will no longer have to wait to receive the document by post.

The Council of Administration of the CNS gathered on the 13th of December 2017 to rule on the budget 2018 of the long-term care insurance.

As of Novembre 2nd 2017 our offices in Bettembourg, Clervaux and Redange will be open to public from Monday to Friday, from 8:30 to 11:30 and from 13:00 to 16:00.

The CNS presents its annuel report 2016. It shows the functioning and organisation of the administration in terms of both the governance and the different departments in charge of health-maternity and long-term care insurances.

In order to efficiently manage and register certificates of incapacity for work, it is recommended to send them directly to the following address: Caisse nationale de santé Service Contrôle et gestion des certificats d'incapacité de travail L-2979 Luxembourg

On 26th july 2017 the CNS Steering Committee confirmed the balance sheet of the long term care insurance for 2016.

Discover our new leaflet "Hearing aids". It addresses the terms of reimbursement and the 5-step process for a coverage of hearing aids and accessories.

The 13-digit national identification number (matricule) must be indicated on each original medical certificate of incapacity for work sent to the CNS. If the doctor did not mention this number on the certificate, the insured person may add it

On 12th july 2017 the Council of Administration of the CNS confirmed the balance sheet of the health-maternity insurance for 2016.

The german (DE) version of the CNS website is now online.

Important reminder for the upcoming holiday period. Follow the link under "More information".

When a cross-border worker moves within their country of residence or to another country (except Luxembourg), they must directly contact the CNS in order to declare this change of address. It is not the employer's responsibility to do

Here you can find the first CNS working paper (only available in French) about "Medications issued by hospital pharmacies to ambulatory patients". Other papers will follow as of this year and cover different subjects, such as the cost of maternity and the average consumption of insured residents. We wish you good reading!

Office is exceptionally closed today