News

We are currently experiencing technical difficulties as a result of the flooding in the Cloche d'Or area, affecting some of our call centres. This mainly affects the call centre of the cash benefits for incapacity for work or maternity...

The mail that had been placed in the letterbox of the Ettelbruck agency before the flooding has been recovered and is intact. Update 19.07.2021: Insureds can once again deposit their mail in the letterbox in front of the Ettelbruck agency.

Due to the floods, the Ettelbruck agency has been damaged and will remain closed until further notice. Our insureds can make an appointment in the agencies around Ettelbruck, namely Diekirch, Mersch and Wiltz. The CNS has ensured that there is...

Discover our new section "Rehabilitation" which explains the different facilities, their treatment offer and the conditions of coverage.

Discover our new leaflet "Doctors in Luxembourg" which contains explanations on the coverage of medical care in Luxembourg.

Find the new form for the leave for family reasons as of 03.04.2021 here on our website. Further information is available on the website of Guichet.lu. Please find the links in the 'More information' section below.

In response to high demand from our insured persons, letterboxes have been placed outside ALL of our agencies (Mondorf will follow). You can drop off your mail there 24 hours a day, 7 days a week.

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Did you know? In order to offer you a pleasant setting and in an effort to continually improve our services, ...

Following the announcement of the government on 04.02.2021 of the suspension of classes and on-site activities, ...

The CNS wishes you and your loved ones a wonderful holiday season. Take good care of yourselves!

The law of 17 July 2020 provides that a person who tests positive can be placed in isolation for a period of 10 days by the Health Directorate (Direction de la santé). If the person no longer presents symptoms within 48...

Due to the current high amount of claims, the time it takes to receive a refund - from the moment you send a request up until the moment you receive your reimbursement via bank transfer - is longer than usual. Thank you...

The transition period following the withdrawal of the United Kingdom from the European Union ends on 31.12.2020 and the provisions of the withdrawal agreement will apply as of 01.01.2021. The consequences of the United Kingdom's...

Discover our new leaflet "Pensioners abroad" and the new related section on our website. It provides a detailed explanation of how pensioners living abroad are covered in terms of health insurance.

The following agencies will exceptionally be closed in the morning: December 2nd: Differdange, Ettelbrück, Mondorf December 8th: Luxembourg-Ville, Dudelange December 9th: Mersch, Wiltz The agencies will be open again in the afternoon, but only with an appointment to be...

The CNS' Council of Administration approved the 2019 annual report. It provides additional information to the official documents that are the budgets and accounts of the sickness, maternity and long-term care insurances, with a particular focus on the functioning...

As an employee, have you received a letter in French accompanied by a certificate of compensation FOR YOUR INFORMATION? You will find all the information by following this link. As an employer, have you received a letter in French accompanied...

With the increase in the number of positive Covid-19 cases, the waiting time for the issuing of quarantine or isolation orders by the Health Directorate is also increasing. The CNS is aware of these delays and mainly takes into...

The Esch agency will exceptionally be closed in the morning between 08:30 and 11:30 a.m. of 19.10.2020. The agency will be open again starting 11:30 a.m., but only with an appointment to be taken on MyGuichet or by telephone at 2757-1.