Rights and procedures
Proper insurance means understanding the essential formalities that enable the CNS to efficiently manage my personal file, process my claims, and provide timely reimbursements.
This section offers:
- Guidance to help me understand my rights and procedures, whether they concern my family, studies, or pension.
- Information on what to do in cases of long-term care, illness, accidents, or hospitalisation.
- Detailed procedures for insuring my family, submitting claims, or obtaining reimbursements for treatments abroad.
Frequent procedures
The CNS guides me through the formalities involved in keeping my file up to date. On this page, I can also find out how to take care of my incapacity for work.
The basics about my health insurance
Well informed, well insured! On this page, I'll find all the information I need to understand how my health insurance works.
My social cover abroad
I get the information I need about my cover abroad, depending on my situation.
Featured topics
The CNS supports me through various stages and moments of my life:
- Long-term care - Do I need assistance with daily activities? On this page, I can find out about the available support, the conditions to qualify, and the necessary procedures and formalities.
- Family - My family is growing or changing… The CNS is by my side during these key moments. What types of leave am I entitled to? How can I ensure my family members are insured?
- Pensions and retirement - To understand the procedures and medical cost coverage as a pensioner, I can explore this section.
- Cross-border workers - This page provides all the information about my affiliation and health insurance for my family members based on my country of residence.
- Studies and insurance - To learn about my health insurance formalities as a student in Luxembourg or abroad, I can consult this section.
- Employees and self-employed - In this section, I can review my rights and learn about the procedures required to benefit from them: incapacity for work, family leave, adjusted working hours, or exemption from work during pregnancy, etc.
- Illness, accident, hospitalisation - From compensation for sick leave to coverage of hospital stays, the CNS informs and guides me through the necessary formalities.
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