My insured eSpace
MyGuichet.lu provides me with an entire insured eSpace!
There, I can check my reimbursement statements, the number of days remaining for my leave for family reasons, as well as the bank details registered in my file, and much more!
I can also request a co-insurance certificate or a change of my bank details.
The CNS explains it all here.
MyGuichet.lu - With or without authentication?
With authentication
If I log on to MyGuichet.lu - in other words, if I authenticate myself - I have access to my personal, secure eSpace. I can consult certain information in real time and carry out various available procedures (without needing the direct link to a procedure).
More specifically, in my eSpace I can
- Activate the eDelivery function to receive documents online.
- View documents received via eDelivery, such as reimbursement statements.
- Check in real time the number of days remaining for leave for family reasons and the bank details recorded in my file.
- Directly access various CNS procedures.
Without authentication
If I don't log on to MyGuichet.lu, I won't have access to my personal eSpace or to the many advantages.
However, I can still access most of the CNS procedures available on MyGuichet.lu, even without authentication.
All I need is a direct link to the procedure I'm interested in.
I can find the explanations and links under the heading 'Everything I need to know' below.
Everything I need to know
I click on the tab corresponding to my choice: either to access my personal space with authentication, or to carry out various procedures without authentication.
- With authentication
- Without authentication
- The eDelivery function
- eDelivery documents available
- Procedures
What is eDelivery?
Once activated, the eDelivery function enables me to receive a certain number of CNS documents directly in my private and secure eSpace on MyGuichet.lu. They are stored there in PDF format. I can deactivate eDelivery at any time.
For example: details of reimbursements, certificate of days of leave for family reasons, provisional replacement certificate for the European Health Insurance Card, etc.
Please note! By activating eDelivery, I give up the right to receive these documents by post, but I can change my mind at any time by deactivating it.
What are the advantages of eDelivery?
- I receive my documents quickly and directly in my secure private eSpace.
- I can consult my documents anywhere at any time, without wasting paper.
- My documents are stored securely and I can print them if I need to.
How do I activate eDelivery?
I activate eDelivery in just a few clicks in my private eSpace on MyGuichet.lu under:
- My data > Health/Social > Sickness fund > Activation of services.
- Under 'Activation of services', I scroll down to 'eDelivery: Receive your documents in PDF format' ...
- ...and click on 'Activate'!
To access my eSpace, authentication using a LuxTrust product or an electronic identity card (eID) is essential.
What documents issued by the CNS are currently available for eDelivery?
- Reimbursement statement
- Certificate of leave for family reasons
- Certificate of remuneration and tax deduction (if I received cash benefits from the CNS for the year in question)
- Provisional replacement certificate for the European Health Insurance Card
- Certificate of entitlement to benefits required during a temporary stay in Cape Verde, Quebec (students), Bosnia-Herzegovina, Tunisia or Turkey
- Certificate of co-insurance
- Details of the monthly cash benefit calculation
- Change of compensation payment charge in the event of illness/accident/family leave
- Warning of late declaration of sick leave
- Information in the event of a missing identification number
- Notification of the Joint Committee (Commission Mixte)
- Confirmation of change of bank account
- Confirmation that an appointment booked online at a CNS agency cannot be cancelled
- Notification to complete the 'CNS : Request for reimbursement of sick pay for private household staff' procedure on MyGuichet.lu (for private household employers)
- Statement of services provided by means of direct coverage via PID
What procedures are available?
Communicating online with the CNS is more convenient with MyGuichet in order to:
- Change my bank details
- Request a co-insurance certificate
- Request a provisional replacement certificate for my European Health Insurance Card
- Request a certificate of entitlement to benefits required during a temporary stay in Cape Verde, Quebec (students), Bosnia and Herzegovina, Tunisia or Turkey
- Make an appointment at a CNS agency
What are the advantages of applying online via MyGuichet?
- I can take the necessary steps anywhere in the world, 24 hours a day, 7 days a week.
- I no longer have to wait on the phone or visit an agency.
- My application is processed quickly, and my documents are stored in my private, secure eSpace.
- My personal data is protected.
What are the advantages of using authentication?
CNS procedures can be carried out with or without authentication. However, the advantages of using authentication are as follows:
- My details are pre-filled, so I save time.
- I can stop the process and resume it later by finding it in the ‘My processes’ section.
- I can follow the processing of my application live, thanks to the status displayed: ‘In preparation’, ‘Forwarded’, ‘To be corrected’ or ‘Closed’.
- I can consult my messages and documents in my secure private eSpace;
- I can easily and quickly rectify my action if the administration or organisation asks me to.
In order to carry out a procedure with authentication on MyGuichet.lu, I must connect with an authentication product (LuxTrust, eID or eIDAS). LuxTrust products are available from my bank or from LuxTrust.
- Procedures
What procedures are available?
Without authentication
Even without authentication, I can carry out the following online procedures on MyGuichet.lu.
I click on the link to access the procedure.
- Change my bank details
- Request a co-insurance certificate
- Request a provisional replacement certificate for my European Health Insurance Card
- Request a certificate of entitlement to benefits required during a temporary stay in Cape Verde, Quebec (students), Bosnia and Herzegovina, Tunisia or Turkey
- Make an appointment at a CNS agency
With authentication
With authentication, I can carry out the same procedures as without, but I have the following advantages:
- My details are pre-filled, so I save time.
- I can stop the procedure and resume it later by finding it in the ‘My procedures’ section.
- I can follow the progress of my procedure live, thanks to the status displayed: ‘In preparation’, ‘Forwarded’, ‘To be corrected’ or ‘Closed’.
- I can consult my messages and documents in my secure private eSpace.
- I can rectify my procedure quickly and easily if the administration or organisation asks me to.
In order to carry out a procedure with authentication on MyGuichet.lu, I must connect with an authentication product (LuxTrust, eID or eIDAS). LuxTrust products are available from my bank or from LuxTrust.
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