Legal aspects

Any person making use of the information, documents, products, software and various services (collectively the ‘Services’) offered by this site is deemed to have read and accepted all the terms and conditions of these general conditions of use.

User obligations

Access to this site is via the Internet. Users declare that they are aware of the risks and accept them. They must protect themselves against the effects of computer piracy by adopting an appropriate and secure computer configuration.

The State of the Grand Duchy of Luxembourg may not be held liable for any damage that the user may suffer directly or indirectly in connection with browsing this site and using its services or the Internet sites to which it refers.

Cookie management

This site may use client cookies, which are small text files used to analyse information relating to user browsing (frequency of visits, length of visits, pages consulted, language preferences, etc.). They are stored by this site in a directory provided for this purpose on the user's computer. They contain in particular the name of the server that wrote it, an identifier in the form of a unique number and an expiry date. The unique identifier enables this site to recognise the user's computer on each visit.

Users can decide for themselves whether or not this site's web server is authorised to store cookies on their computer. They may at any time set their browser options so that cookies are not accepted and stored. In addition, they may delete any cookies already stored via their browser at any time.

The use of certain functions on this site may be limited or deactivated if the user refuses the site's cookies. Users are therefore advised to set their browser to accept cookies from the site.

Modification of the site

The State of the Grand Duchy of Luxembourg reserves the right to change, modify or suspend this site without prior notice for reasons of maintenance, updating or any other reason deemed necessary. In particular, the State of the Grand Duchy of Luxembourg may at any time withdraw, add to, supplement or clarify all or part of the information and Services contained or offered on the site. The State of the Grand Duchy of Luxembourg may not be held liable for any direct or indirect damage in connection with such modifications.

Limitation of liability

The State of the Grand Duchy of Luxembourg will do its utmost to ensure maximum availability of this site.

The State of the Grand Duchy of Luxembourg will do its utmost to ensure the security of the computer system. However, it may not be held liable in the event of an attack on the computer system or temporary or total unavailability of the site.

The State of the Grand Duchy of Luxembourg will do its utmost to ensure the accuracy of the information or Services contained on this site. However, it may not be held liable in particular in the event of failure to update information or a form, in the event of system manipulation or encoding errors, inaccuracies, gaps in the information provided or any errors, inaccuracies or omissions. Although the aim is to disseminate accurate and up-to-date information from a variety of sources, the State of the Grand Duchy of Luxembourg cannot avoid all risks of material error. None of the information published on this site is intended to be exhaustive or to constitute a commitment on the part of the Luxembourg State.

Hypertext links and linked sites

For the convenience of users, this site may contain links to other sites that may be useful or of interest to them. The State of the Grand Duchy of Luxembourg and more particularly the Ministries responsible for this site do not systematically control the content of these sites. They cannot therefore be held responsible for the content of these websites, either in terms of its legality or the accuracy of the information contained therein.

Intellectual property (Copyright)

This site, all its elements (including the layout) as well as the information and services are protected by intellectual property and copyright laws.

Unless otherwise indicated, the State of the Grand Duchy of Luxembourg does not grant any licence or authorisation relating to the intellectual property rights that it has on this site, its elements or the Services. Furthermore, no reproduction of the information or Services, in whole or in part, in any form whatsoever and by any means whatsoever, is permitted without the prior written authorisation of the Ministries responsible for this site.

Unless otherwise indicated, the user is authorised to consult, download and print the documents and information available under the following conditions:

• the documents may only be used for personal purposes, for information, and in a strictly private context ;
  
• Documents and information may not be modified in any way whatsoever;
  
• the documents and information may not be distributed outside this site.
  

The rights implicitly or explicitly granted to you above constitute an authorisation to use and under no circumstances a transfer of rights, ownership or other relating to this site.

Modification of the general terms and conditions of use

These general terms and conditions of use may be amended or supplemented at any time, without prior notice, in line with changes made to this site, changes in legislation or for any other reason deemed necessary. Users are responsible for familiarising themselves with the general terms of use for this site. Only the most recent version available online is considered valid and in effect.

Applicable law

Any dispute relating to the use of this site and its Services shall be subject to Luxembourg law and shall fall within the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.

Data protection

The information concerning you collected on the forms on this site is for the most part personal data and is processed by the administration concerned in order to complete your request.

This information is kept for the time required by the administration to achieve the purpose of the processing. The recipients of your data are the authorities responsible for processing your request.

In accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where appropriate, delete information concerning you. You also have the right to withdraw your consent at any time.

If you wish to exercise one of these rights, you will find the contact details of the Data Protection Officer of the administration in charge of processing at the end of each form.

To contact the Data Protection Officer directly, visit our contact page.

You may also lodge a complaint with the Commission nationale pour la protection des données (National Data Protection Commission), whose registered office is at 15, Boulevard du Jazz, L-4370 Belvaux.

Presence on social networks

Any user who joins the CNS community on social networks undertakes to refrain from any form of discrimination related to race, colour, religion, gender, sexual orientation, age, national origin, disability, marital status or professional status.

Abusive, racist, sexist or offensive comments have no place on social networks. They will be deleted and reported.

From Monday to Friday, between 08.00 and 16.30, comments will be replied to on the CNS's social media channels Facebook, Instagram and LinkedIn. Outside these hours, as well as at weekends and on public holidays, the pages will not be administered on a continuous basis.

On social networks, the CNS communicates in Luxembourgish, French, German and English. Depending on the post and the target audience, information may not be provided in all these languages.

As far as possible, all questions/comments will be answered in the user's language.