Beware of scams

False calls

Currently, there are several types of false calls in circulation. Their aim is to deceive the people contacted in order to obtain money or personal information.

The main methods known to date are:

1. Calls from foreign numbers
   Callers generally use numbers registered abroad. The call is often interrupted immediately in order to encourage the victim to call back a premium rate number.
2. Calls to check whether a residence is occupied
   In this case, the callers claim to work for a company, government agency or institution and ask questions about the presence of residents or the composition of the household. This method can be used for tracking purposes.
3. False calls concerning false invoices to be paid
   A new scam involves contacting insured persons and pretending to be CNS employees. The callers first ask for the social security number, then claim that there is an unpaid invoice in the system and demand immediate payment of a given amount.

Please note: the CNS never asks for sensitive data or payment of invoices over the phone.

What to do in the event of a false call?

If you receive a suspicious call, regardless of the method used, we recommend that you follow these tips:

• Ignore the call without hanging up, so as not to tip off scammers that your number is still in service.
• Never call back foreign numbers you don't know.
• Block the caller on your phone.
• If the bogus calls persist, notify your operator.
• Check your phone bill and report any damage to the police.

Fraudulent phishing campaigns via SMS and email

Fraudulent emails and SMS messages are using the CCSS/CNS identity and graphics to inform policyholders that their social security card has expired.

We would like to point out that these communications do not come from the CCSS or the CNS, and we warn you not to click on the link provided.

The links take you to web pages that are NOT the CNS or CCSS sites. Do not click on them and do not provide any information!

This table will help you distinguish between the real website addresses used by the CCSS and CNS and the falsified addresses used for phishing purposes.

Actual website addresses >> OKAY

Addresses of phishing websites >> STOP

This list is not exhaustive.

For more information on phishing attacks targeting the Social Security Centre (CCSS), please visit: