Digitised invoices

Step 2

I log in to my GesondheetsApp mobile app.

Under the 'Documents' tab, I can find the invoice for my consultation.

I submit my claim for reimbursement digitally to my health insurance fund by clicking the 'Submit' button.

Step 3

In just a few days, I receive my refund from my health insurance fund.

Step 2

I ask my doctor/dentist to provide me with a printed copy of the invoice featuring a QR code.

I send my claim for reimbursement to my health insurance fund by post.

Step 3

My health insurance fund receives this paper copy and scans it. Thanks to the QR code, my health insurance fund can quickly retrieve the data (identification number, date of the appointment, tariff codes, etc.) without having to enter it manually.

Step 4

A few days later, I receive my reimbursement from my health insurance fund.

BUT: With the GesondheetsApp, it's even quicker 😃

With Digital Reimbursement - and unlike Immediate Direct Payment (PID) - I make an upfront payment for the invoice.

What sets Digital Reimbursement apart from so-called 'traditional' reimbursement is the ability to submit my reimbursement claim digitally and quickly to my health insurance fund via the GesondheetsApp.

Digital Reimbursement applies to all insured persons covered by health and maternity insurance in Luxembourg.

Consequently, the GesondheetsApp can be used by insured persons covered by the CNS, the CMFEC, the CMFEP and the EMCFL.

FROM MY DOCTOR

I have the GesondheetsApp mobile app

My doctor uploads the invoice to a secure platform. I access the invoice on the GesondheetsApp, then all I have to do is submit my claim for reimbursement by clicking on SUBMIT - no paper is needed anymore!

I don't have the GesondheetsApp mobile app

My doctor provides me with a paper copy of the invoice featuring a special QR code. I send the paper copy to my health insurance fund by post.

FROM THE CNS

Once the CNS has processed the reimbursement, I receive the following from the CNS:

• a reimbursement statement, uploaded digitally to my private eSpace on MyGuichet.lu, if I have activated the eDelivery function;
• a reimbursement statement sent by post, if I have not activated the eDelivery function on MyGuichet.lu.

How do I activate eDelivery? It's very simple:

1. Log in to my personal eSpace on MyGuichet.lu using my preferred authentication method (LuxTrust, GouvID, eIDAS) by clicking here.
2. Under 'My details > Health insurance fund > Service activation', scroll down the page to 'eDelivery: Receive your documents in PDF format' ...
3. ...and click on 'Enabled'!

If I did not make an upfront payment at the consultation, the doctor will provide me with a paper copy of the invoice.

Once I have paid, I will send the invoice, together with the bank debit notice, to my health insurance fund by post.

In certain circumstances, despite using the GesondheetsApp, my claim for reimbursement cannot be submitted via the app and must therefore be sent by post:

• Medical prescription to be attached: if the reimbursement requires the submission of a medical prescription, I send my claim for reimbursement by post to my health insurance fund together with the medical prescription.
• Payment not made directly during consultation: if payment of the invoice was not made directly at the time of the consultation, I send my claim for reimbursement, together with proof of payment (bank debit notification), by post to my health insurance fund.

Yes!

The MyGuichet.lu mobile app also allows me to submit my claims for reimbursement digitally to my health insurance fund - provided my doctor has selected 'Digital Reimbursement' as the method of coverage.